Article 1 - Definitions
In these Terms and Conditions the following definitions are used, both singular and plural.
1.1 Terms and Conditions: the present terms and conditions, regardless of the form in which they are made known.
1.2 NextCLi: The private company NextCLi B.V., having its registered office in Amsterdam, The Netherlands, registered under file number 69738888 at the Chamber of Commerce in The Netherlands.
1.3 Customer: the party to whom the offer of NextCLi is addressed, with whom NextCLi has concluded the agreement or for whom the legal act has been / will be performed, on the basis of which Products or Services are delivered to this party.
1.4 Products: all movable property that is the subject of any offer, quotation, agreement or other legal act in the relationship between NextCLi and the Customer.
1.5 Services: all work or other activities that are the subject of any offer, quotation, agreement or other legal act in the relationship between NextCLi and the Customer.
1.6 Agreement: any mutual acceptance, confirmed in writing, with regard to the Services of NextCLi. Orders placed electronically are explicitly included below.
1.7 In writing: these terms and conditions are understood to mean correspondence by letter or e-mail or support ticket within the NextCLi Customer portal.
1.8 Data traffic: The amount of internet traffic that the Customer sends and receives.
1.9 Bandwidth: The amount of data that can be transferred from one point to another within a network in a specific amount of time, usually in Megabits per seconds.
1.10 (D) DoS: (Distributed) Denial of Service. An excessive amount of data traffic that malicious people send to the Customer's server.
1.11 Dedicated Server: A physical server that is made digitally available to the customer.
1.12 Virtual Server: A virtualized server on a physical server (host node) with small resources reserved for the Virtual Server such as CPU cores, Memory, Disk space.
1.13 Web Hosting: A piece of a server environment intended for hosting websites via a control panel with the possibility to send e-mails and use databases (MySQL)
Article 2 - Applicability of the Terms and Conditions
2.1 The Terms and Conditions apply to and form part of all offers, quotations, agreements and other legal acts, whether or not they have been made in writing, electronically or in any other form, concerning the delivery by NextCLi of Products and / or Services to or for the benefit of the Customer.
2.2 Oral agreements are only valid if NextCLi confirms this in writing.
2.3 The Terms and Conditions also apply to Products and / or Services that NextCLi has fully or partly purchased from third parties and, whether or not processed, delivers to Customer, as well as to Products and / or Services that implement the offer, quotation, agreement or other legal act commissioned by NextCLi by a third party to the Customer.
2.4 Deviations from the Terms and Conditions are only valid if explicitly agreed in writing by NextCLi and the Customer.
2.5 NextCLi explicitly rejects the applicability of any terms and conditions of the Customer.
2.6 If any provision of the Terms and Conditions is declared void or destroyed, the other provisions of the Terms and Conditions will remain in full force. NextCLi and the Customer will consult with each other about a new provision to replace the void / voided provision, whereby the scope of the void / voided provision is taken into account as much as possible.
2.7 If the Customer registers with NextCLi, the Customer guarantees to be eighteen (18) years of age or at least have permission from a legal representative.
Article 3 - Offer, quotation and agreement
3.1 All offers from NextCLi are without obligation, unless explicitly stated otherwise in writing.
3.2 Offers from NextCLi are valid for the period stated in the offer. If no period is specified, the quotation is valid for two (2) weeks after the date on which the quotation was issued.
3.3 Agreements come into existence when NextCLi accepts the assignment given in writing by the Customer, or at the moment that NextCLi proceeds to the execution of an assignment.
3.4 Agreements are always entered into for a period of twelve (12) months unless otherwise agreed (during the order). Premature termination is excluded unless otherwise agreed.
3.5 The agreement is always automatically extended by the same period as the agreement, unless one of the two parties cancels the agreement at least one (1) month before the expiry of the agreed period by letter, ticket or e-mail. Unless stated otherwise in the agreement, a cancellation of the agreement must be made in writing with due observance of a notice period of one (1) month before the end of the agreed period. Cancellation can be done via the online ticket system of NextCLi, e-mail or registered mail, on the understanding that the cancellation period only starts on the day on which NextCLi receives the cancellation.
3.6 If the Customer is a natural person who does not act in the exercise of a profession or business and is a citizen of The Netherlands, the Customer has the right, without giving any reason, to dissolve the agreement within fourteen (14) days after the conclusion, unless NextCLi has already started the implementation of the agreement and the Customer has already used the service.
3.7 If the Customer orders a customized service such as a domain name, Dedicated Server, software license, IP address, Virtual Server, the right of withdrawal will be canceled immediately.
3.8 NextCLi is entitled to make a refund to the Customer its account at NextCLi minus the transaction and possible administration costs which is 25% of the paid amount.
Article 4 - Prices, rates and additional work
4.1 All prices and rates stated by NextCLi apply in euros, unless explicitly stated otherwise in writing.
4.2 All prices and rates quoted by NextCLi are exclusive of sales tax (VAT). Any other levies imposed by the government, as well as transport and delivery costs or travel and accommodation costs are not included in the prices, unless explicitly stated otherwise in writing.
4.3 NextCLi is entitled at all times to adjust its prices and rates. Unless it has been expressly agreed in writing that prices and rates apply for a specific period, the announced price changes with regard to the delivery of Products and / or Services will take effect one (1) month after the announcement thereof.
4.4 If the Customer does not agree with the change in prices and / or rates announced by NextCLi, the Customer has the right to cancel the agreement with NextCLi within five
(5) days after the announced change.
4.5 Obvious mistakes or errors in the offer do not bind the entrepreneur.
4.6 If NextCLi has made costs for the Customer, it must inform the Customer of this and send an invoice. Customer must pay the amount due in euros.
4.7 If the Customer continues to fail to pay invoices sent by NextCLi after the invoice is due, the owed amount may be handed over to a debt collector. In that case, in addition to the total amount owed, the Customer is also obliged to pay full compensation for extrajudicial and judicial collection costs, including all costs calculated by external experts in addition to the costs determined by law in connection with the collection of this claim or the exercise of legal proceedings otherwise, the amount of which is set at a minimum of fifteen percent (15%) of the total amount with a minimum of forty (40) euros.
4.8 NextCLi is entitled to charge fifty (50) euro connection costs for re-enabling of the service after the collection procedure has been completed.
Article 5 - Delivery
5.1 Specified deadlines for the delivery by NextCLi of products and / or services only serve as a guideline and rights can never be derived from this, unless explicitly agreed otherwise in writing.
5.2 Customer must check all services and / or products delivered immediately after delivery, and inform NextCLi within 72 hours, for possible defects or other shortcomings. Once this period has passed, no refunds will be issued.
5.3 All services provided to the Customer remain the property of NextCLi until the Customer has fully paid all amounts it owes to NextCLi for products and / or services supplied by NextCLi, as well as interest and costs due. Insofar as it has been explicitly agreed in writing that certain rights will be granted or transferred, these will always be granted or transferred on condition that the associated fees are always paid in full and on time.
5.4 Delivery takes place while supplies last.
5.5 NextCLi's obligation to deliver, subject to proof to the contrary, will be met as soon as the goods delivered by NextCLi have been offered to the Customer once.
5.6 NextCLi may check the details that Customer registered with such as names, e-mail addresses, phone numbers and order information such as payment details, IP addresses, and browser details, to determine the risk of illegal activities. External tools such as fraud databases may be used.
5.7 Orders may be cancelled if NextCLi determines that the risk of illegal activities is too high. Payments will be refunded to the original payment source in this case.
Article 6 - Liability
6.1 NextCLi's liability for direct damage suffered by the Customer as a result of an attributable shortcoming in the fulfillment by NextCLi of its obligations under this Agreement, or as a result of the unlawful acts of NextCLi, its employees or those it employs. third parties, per event or a series of related events is limited to an amount equal to the fees that the customer owes per month under this Agreement (excluding VAT). However, under no circumstances will the total compensation for direct damage amount to more than ten percent (10%) of the total amount including VAT, with a maximum amount of one thousand (1,000) euros.
6.2 Liability of NextCLi for indirect damage, including consequential damage, lost profit, lost savings, loss of (business) data and damage due to business interruption is excluded.
6.3 The liability of NextCLi for attributable failure to comply with the Agreement only arises if the Customer gives NextCLi a written notice of default and promptly and properly, stating thereby a reasonable period for clearing the failure, and NextCLi also attributable to compliance after that period. continues to fall short of its obligations. The notice of default must contain as detailed a description as possible of the shortcoming, so that NextCLi is able to respond adequately.
6.4 NextCLi is never liable for damage caused by force majeure.
6.5 A condition for the existence of the sole right to compensation is always that the Customer reports the damage in writing to NextCLi within 5 days of its occurrence.
6.6 The customer indemnifies NextCLi against all third-party claims for liability as a result of a defect in the Service that was delivered by the Customer to a third party and that also includes files, goods or materials supplied by NextCLi.
6.7 NextCLi reserves the right to take a service offline at any time in the event of (suspicion of) illegal activities.
6.8 NextCLi is entitled to switch off the service if required by law (enforcement) or court order.
6.9 In the event of overuse of resources by third parties (for example as a result of a (D) DoS attack), NextCLi reserves the right to temporarily interrupt the service. In this case all guarantees will expire.
Article 7 - Intellectual property rights
7.1 All Intellectual property rights to all Software, equipment or other materials developed or made available under the Agreement such as analyzes, designs, documentation, reports, Quotations, and preparatory material thereof, rest exclusively with NextCLi or its licensors. The Customer only obtains a non-exclusive and non-transferable right of use with regard to Intellectual Property for the duration of the Agreement.
7.2 The Customer will refrain from reproducing and / or making public and / or distributing the Software and the associated other materials.
7.3 The Customer is not permitted to remove or change any designation regarding copyrights, brands, trade names or other intellectual property rights from the Software, equipment or materials, including designations regarding the confidential nature and secrecy of the Software.
7.4 NextCLi is permitted to take technical measures to protect the Software. If NextCLi has protected the Software by means of technical protection, the Customer is not permitted to remove or circumvent this protection. If the austerity measures result in the Customer being
unable to make a backup copy of the Software, NextCLi will make a backup copy of the Software available to the Customer at the Customer's request if possible. The customer has to pay all expenses NextCLi makes to make backups.
7.5 Contrary to the above, the Parties may determine per further Agreement that NextCLi will transfer the Intellectual Property. This transfer takes place on the condition that the Customer has paid all invoices that relate to the relevant results.
7.6 Insofar as a further deed is required for the transfer of the rights referred to in Article 7.5, NextCLi will sign such a deed at the Customer's first request. Article 7.5 applies in full.
Article 8 - Force majeure
8.1 None of the parties is obliged to fulfill any obligations if they are prevented from doing so due to force majeure. Force majeure means in any case: war danger, riots, strikes, war, fire, water damage, flooding, atmospheric conditions, prolonged power outages, adjustments or maintenance to the telecommunications network and / or network of electricity of others, cable breaks, attacks on a network / server including DDoS and DoS, disruptions in the networks important to NextCLi, disruptions in communicative connections including telecommunication connections or prevention or refusal / long-term absence of compliance by suppliers of whom NextCLi performs its work is dependent.
8.2 If a force majeure situation has lasted longer than sixty (60) days, the parties have the right to terminate the Agreement in writing. The customer will in any case still owe the rate for the month in which it was terminated.
Article 9 - Storage and data limits
9.1 NextCLi may set a maximum for the amount of storage space and / or data traffic per month that the Customer may or may actually use in the context of the Services.
9.2 NextCLi may set a maximum transfer speed for the internet connection used by the Services.
9.3 If the Customer exceeds the applicable limits, NextCLi may afterwards charge the additional usage without warning, according to the rates from Article 16, or the rates explicitly laid down in the Agreement.
9.4 No liability exists for the consequences of not being able to send, receive, save or change data if an agreed limit for storage space and / or data traffic has been exceeded.
9.5 If an excessive amount of data traffic is caused by an external cause (such as a denial of service attack), NextCLi is entitled to pass on the costs to the Customer in a reasonable manner.
Article 10 - Dedicated Servers
10.1 NextCLi is entitled to completely erase the storage media of the Dedicated Server 1 day after the expiry of the Agreement with regard to the Dedicated Server without prior warning to the Customer.
10.2 Customer guarantees that Customer has enough technical knowledge on how to operate server operating systems or has hired specialists which can guarantee this.
10.3 Customer guarantees that Customer of hired specialists by Customer have enough
10.4 Customer is required to have a working internet connection to connect with the management interfaces of the Dedicated Server.
10.5 NextCLi does not provide software support with this service, unless otherwise agreed.
10.6 Customer is fully responsible for the management of the Dedicated Server. Any actions taken by Customer on the Dedicated Server are for the responsibility of Customer.
10.7 Customer is fully responsible for carrying out any maintenance operations and software updates on the Dedicated Server.
10.8 Before carrying out maintenance operations or software updates, Customer has to ensure the updates to be installed are compatible with the Dedicated Server and the software installed on the Operating System.
10.9 Customer is forbidden to use his Dedicated Server as a router and/or establishing a tunnel to a peering/transit provider for announcing IP subnets via BGP unless explicitly allowed by NextCLi.
10.10 Customer is forbidden to use his Dedicated Server as a DHCP server
Article 11 - Virtual Private Servers (VPS)
11.1 NextCLi is entitled to delete the storage media completely after 1 day after the Agreement has expired with regard to the server, without prior warning to the Customer.
11.2 NextCLi cannot be held liable in the event of data loss on the host nodes. NextCLi obliges the Customer to make backups regularly of the storage media itself.
11.3 NextCLi is not liable for any security breaches that the Customer has configured.
11.4 NextCLi does not provide software support with this service, unless otherwise agreed.
11.5 NextCLi is entitled to reduce the Internet speed of the Customer's server for an indefinite period if the Customer has consumed more than the average data consumption of all NextCLi Customers.
11.6 Customer guarantees that Customer has enough technical knowledge on how to operate server operating systems or has hired specialists which can guarantee this.
11.7 Customer is required to have a working internet connection to connect with the management interfaces of the Dedicated Server.
11.8 NextCLi does not provide software support with this service, unless otherwise agreed.
11.9 Customer is fully responsible for the management of the Dedicated Server. Any actions taken by Customer on the Dedicated Server are for the responsibility of Customer.
11.10 Customer is fully responsible for carrying out any maintenance operations and software updates on the Dedicated Server.
11.11 Before carrying out maintenance operations or software updates, Customer has to ensure the updates to be installed are compatible with the Dedicated Server and the software installed on the Operating System.
11.12 Customer guarantees that Customer of hired specialists by Customer have enough
11.13 Customer is forbidden to use his Virtual Server as a router and/or establishing a tunnel to a peering/transit provider for announcing IP subnets via BGP unless explicitly allowed by NextCLi.
11.14 Customer is forbidden to use his Virtual Server as a DHCP server
Article 12 - Contact with NextCLi
12.1 NextCLi is entitled to terminate access to the ticket and / or live chat system if the Customer sends disrespectful, hateful messages, threats or misuses the system.
12.2 If Customer creates multiple Support Tickets, e-mails or chats for the same subject/issue then NextCLi does not have to process those messages for 5 business days.
12.3 NextCLi does not respond faster if the Customer regularly gives a response to a ticket. This will delay the process because the ticket ends up at the bottom of the list and will not be processed for at least 1 business day.
Article 13 - Remote hands and hands-on
13.1 Remote assistance includes the 'remote assistance' service.
13.2 The fee for remote hands is seventeen euros and fifty cents (€ 17.50) excluding VAT per fifteen (15) minutes during office hours, and thirty-five (35) euros excluding VAT per fifteen (15) minutes outside office hours. Outside office hours, NextCLi charges seventy-five (75) euros excluding VAT for travel expenses on top of the remote hands allowance. The minimum order is sixty (60) minutes outside office hours.
13.3 The office hours are Monday to Friday from nine (9:00) in the morning to five (17:00) in the afternoon. Office hours do not apply during Dutch public holidays or any religious holidays recognized in Dutch culture.
13.4 In the event that NextCLi has to perform additional work, as a result of actions by the Customer, the remote hands rate, as stated in Article 13.2, will apply to the additional work performed.
Article 14 - Reversals
14.1 NextCLi obliges the Customer to never use the reversal (also known as chargeback) function and / or dispute function for reversing paid money to NextCLi.
14.2 If the Customer uses this reversal function and / or dispute function mentioned in Article
14.1 then the total reversed amount plus fifty euro (€ 50) excluding VAT per reversed transaction will be charged for administration costs. Additionally NextCLi has the right to terminate all services in the account of Customer with immediate effect and close the account, disabling the possibility of logging in.
Article 15 - Illegal activities
15.1 Article 15 applies to all services and products provided to the Customer.
15.2 NextCLi is entitled at all times to suspend and/or terminate the Customer's service in the event of (suspected) misuse and to charge administration costs of seventeen euro fifty (€ 17.50) for this. All matters that fall under abuse in any case are listed in this article.
15.3 NextCLi prohibits the Customer from using the service for sending spam emails or using it as a (D) DoS network (also as controlling (D) DoS attacks).
15.4 NextCLi prohibits the Customer from using the service for Tor entry, relay and exit nodes if the Customer has not set up Reverse DNS (PTR) records from which the Customer’s contact details can be drawn up.
15.5 NextCLi prohibits the Customer from using the service for scamming or theft.
15.6 NextCLi prohibits the Customer from using the service to make publicly available material and / or use it for lawful purposes.
15.7 NextCLi prohibits the Customer from using the service to host copyright protected material.
15.8 NextCLi prohibits the Customer to use the service for performing port scans, brute-forces.
15.9 NextCLi prohibits the Customer to use the service for any activities forbidden by Dutch law.
15.10 When NextCLi receives complaints about illegal activities being committed by the Customer, The Customer has to stop the activities immediately after being informed by NextCLi. Customers with a Reseller status have 24 hours to comply.
15.11 Customer is required to respond to complaints sent to Customer by NextCLi within 12 hours to update on the situation. Customers with a Reseller status have 24 hours to respond.
15.12 When NextCLi receives no reply on abuse reports forwarded to the Customer or the Customer doesn’t stop the illegal activities, NextCLi has the right to immediately terminate the Service without issuing refunds or handing over backups. In this case all customers details such as names, e-mail addresses, payment details, IP addresses will be added into multiple Fraud databases.
Article 16 - Overuse
16.1 NextCLi is entitled to charge overuse (in the case of more usage than the maximum allowed, agreed via order) monthly.
16.2 Unless otherwise explicitly described in the Agreement, NextCLi requires Customer to pay seven euros fifty (€ 7.50) excluding VAT per extra used terabyte of data traffic.
16.3 Unless otherwise explicitly described in the Agreement, NextCLi requires Customer to pay one euro (€ 1,00) per extra used Mbit 95% of data traffic.
Article 17 - Identity of the Customer
17.1 NextCLi is entitled at all times to request the identity of the Customer and thereby to stop providing services until the identity of the Customer has been established.
17.2 NextCLi is entitled to request a valid copy of a valid passport, driving license or proof of identity and proof of address. Other documents may be refused.
17.3 NextCLi is entitled to send a letter by mail to the address specified by the Customer with a corresponding verification code. If this letter has to be resent by mail due to errors of the Customer, the Customer is responsible for the shipping and handling costs incurred. These costs amount to ten euros (€ 10) excluding VAT for addresses within the Netherlands and twenty euros
(€ 25) for addresses outside the Netherlands.
17.4 NextCLi will handle the personal data provided by the Customer with all due care. Privacy-sensitive data, such as the Customer’s Government Identification Number (also known as Social Security number in some countries), will never be requested and may be made unreadable.
17.5 NextCLi has the right to use all information provided by Customer when placing an order to verify this with our anti-fraud suppliers for suspected fraud (risk score) and fraudulent actions committed in the past with customers of our anti-fraud suppliers.
17.6 If the information that is provided by Customer returns a ‘hit’ with our anti-fraud suppliers, we have the right to cancel the order.
Article 18 - Confidentiality
18.1 Without prejudice to the powers granted to the customer in the Agreement and Terms and Conditions, both parties will keep confidential information confidential, irrespective of whether it has been communicated in writing or orally.
18.2 Subject to the prior written consent of the other party, each of the parties will not make information and data carriers available to it available to third parties and its personnel outside the framework of what is permitted in the Agreement and / or Terms and Conditions and to the extent that this is permitted under the Agreement and / or Terms and Conditions are permitted to be made known only to the extent permitted and necessary for the performance of the agreed performance.
18.3 Parties will oblige their staff and any third parties in writing to comply with these confidentiality provisions.
18.4 Customer will not disclose communication with NextCLi and / or hand it over to third parties and / or show it. This includes conducted conversations, e-mail exchanges, support / sales
/ administration tickets, quotes, (chat) conversations, etc.
18.5 Neither party will mention the details of the Agreement and / or Terms and Conditions without the written permission of the other party in publications or advertisements.
Article 19 - Fair Use policy
19.1 Given that the network resources given to the Customer are shared with other customers, the Customer guarantees that Customer will not use the Service in a manner that negatively affects the network resources of other Customers of NextCLi.
19.2 Customer is forbidden to use excessive amounts of network bandwidth to occupy all network bandwidth available to all other customers.
19.3 NextCLi reserves the right to apply limitations to the available bandwidth to the Service of Customer.
19.4 The average monthly bandwidth consumption on uplinks less than 2 Gbps may not be higher than 0.2% per 1 TB assigned traffic based on the bandwidth capacity of the network uplink(s). Example: 1G uplink with 100 TB consumable data, 0.2% x 100 TB = 20% maximum average bandwidth consumption (200 Mbps 95%).
19.a When the average monthly bandwidth consumption is higher than the allowable consumption, NextCLi has the right to lower the bandwidth capacity of the network uplink until at least the start of the next billing cycle.
19.b The bandwidth capacity of the uplink may be capped at 1% of the original uplink bandwidth capacity if the Fair Use Policy is violated.
19.5 Policy towards a high percentage of bandwidth consumption for long periods of time on uplinks 2 Gbps or larger without unmetered traffic:
19.a Customer may not use more than 70% of the bandwidth capacity for more than 30 minutes.
19.b Customer may not use more than 50% of the bandwidth capacity for more than 1 hour.
19.c Customer may not use more than 30% of the bandwidth capacity for more than 3 hours.
19.d The maximum average monthly bandwidth consumption may not be more than 0.05% per assigned TB of data to be consumed. For example:
Uplink size is 10G. Allowed traffic is 300 TB. 0.05 x 300 TB = 15%. 1.5 Gbps 95% may be used.
19.6 The Customer can, if it wishes to, subscribe to additional bandwidth options for an unlimited use of guaranteed public bandwidth.
19.7 NextCLi reserves the right to suspend Customer’s service in the case of excessive resource usage (processing power, memory and disk processing power) which negatively affect the performance of services taken by other customers.
19.8 NextCLi reserves the right to suspend Customer’s service in the case of repeated (D)DoS attacks on Customer’s service for any duration NextCLi wishes to to ensure other customers services are not negatively impacted by the attack on Customer’s service.
19.9 Customer is forbidden to use their Web Hosting service for the following things:
- Using the service for another intent than hosting their website,
- Using the file storage for storage of backups to replace cloud services like Google Drive, Dropbox, etc,
- Sharing your Web Hosting account with other people,
- E-mailboxes with very large files and/or sending emails with very large attachments,
- Using the Web Hosting account for streaming content such as images, videos, music and files,
- Storing too much backups using the built-in backup tool of the control panel,
- Using more than 1 backup tool such as additional Wordpress or other CMS backup plugins,
- Inefficient or heavy executable code in the web application causing a high CPU and RAM usage.
19.10 Customer is forbidden to use his Virtual Server and/or Dedicated Server Service for the following things:
- Using the Service as a cryptocurrency miner processing cryptocurrency payments,
- Using the Service as a network speed testing endpoint or using the Service to test the network speed of the server regularly,
- Using the server for network scanning (internally and externally),
- Using the server to constantly send ping requests to another IP address for use-cases other than monitoring the uptime and latency of another host.
Article 20 - Refunds
20.1 Absolutely no refunds will be issued, unless in the following circumstances:
a. The order has been rejected because NextCLi determined the risk of illegal activities too high,
b. The order has been cancelled on request of Customer or NextCLi, before NextCLi started completing the order.
20.2 Refunds will be issued within 5 business days after the request has been approved by NextCLi.
20.3 Refunds will be returned to the original payment source.
20.4 Refunds for payments done via Cryptocurrency cannot be returned back to a cryptocurrency wallet. Instead the amount will be returned to the Customer credit balance in the NextCLi client area or to a bank or PayPal account on the Customers legal name, which needs to be verified first.
a. If the identity of Customer mismatches with the identity of the bank or PayPal account or Customer has no bank or PayPal account, then no refund will be issued and the paid amount will be processed as a support/processing fee.
20.5 For refunds to be done via bank transfer, all bank fees have to be paid by Customer.
20.6 One-time setup fees for services such as Dedicated Server cannot be refunded regardless of order status.
20.7 Transaction costs and processing fees (10% with a minimum of 5 EUR, only in case of 20.1.b) have to be paid by Customer.
第1条 - 定义
在这些条款和条件中，使用了以下定义，包括单数和复数。
1.1 条款和条件：本条款和条件，无论其以何种形式被公布。
1.2 NextCLi：私人公司NextCLi B.V.，注册地在荷兰阿姆斯特丹，在荷兰商会注册的文件号为69738888。
1.3 客户：NextCLi的报价所针对的一方，NextCLi已经与之签订了协议或已经/将要执行法律行为的一方，在此基础上，产品或服务将交付给该方。
1.4 产品：所有的动产，是NextCLi和客户之间的任何提议、报价、协议或其他法律行为的主题。
1.5 服务：在NextCLi和客户之间的关系中，作为任何要约、报价、协议或其他法律行为的主题的所有工作或其他活动。
1.6 协议：任何以书面形式确认的关于NextCLi服务的相互接受。以电子方式下的订单明确包括在下面。
1.7 书面：这些条款和条件被理解为通过信件或电子邮件或NextCLi客户门户内的支持票的通信。
1.8 数据流量。客户发送和接收的互联网流量。
1.9 带宽：在特定的时间内可以从一个点传输到另一个网络的数据量，通常以兆比特/秒为单位。
1.10 (D) DoS: （分布式）拒绝服务。恶意的人向客户的服务器发送的过量的数据流量。
1.11 专属服务器。一个以数字方式提供给客户的物理服务器。
1.12 虚拟服务器。在物理服务器（主机节点）上的一个虚拟化服务器，为虚拟服务器保留小的资源，如CPU核心，内存，磁盘空间。
1.13 网络托管。一块旨在通过控制面板托管网站的服务器环境，可以发送电子邮件和使用数据库（MySQL）。
第2条 - 条款和条件的适用性
2.1 本条款适用于所有关于NextCLi向客户提供产品和/或服务的报价、报价单、协议和其他法律行为，无论它们是否以书面、电子或任何其他形式作出，并构成其一部分。
2.2 口头协议只有在NextCLi书面确认的情况下才有效。
2.3 本条款也适用于NextCLi从第三方全部或部分购买的产品和/或服务，无论是否经过加工，交付给客户的产品和/或服务，以及执行NextCLi由第三方委托给客户的要约、报价、协议或其他法律行为。
2.4 本条款的偏离只有在NextCLi和客户以书面形式明确同意的情况下才有效。
2.5 NextCLi明确拒绝接受客户的任何条款和条件的适用性。
2.6 如果本条款和条件的任何规定被宣布无效或被破坏，本条款和条件的其他规定仍然完全有效。NextCLi和客户将就一个新的条款进行协商，以取代无效/作废的条款，其中尽可能考虑到无效/作废条款的范围。
2.7 如果客户在NextCLi注册，客户保证年满18岁或至少有法律代表的许可。
第3条 - 要约、报价和协议
3.1 所有NextCLi的报价都是无义务的，除非有明确的书面说明。
3.2 NextCLi的报价在报价中规定的期限内有效。如果没有指定期限，报价单的有效期为报价单发出日期后的两星期。
3.3 当NextCLi接受了客户的书面转让，或者NextCLi开始执行转让时，协议就开始生效。
3.4 除非另有约定，协议的期限都是12个月，（在订单中）。除非另有约定，提前终止协议是不允许的。
3.5 除非双方中的一方在协议期满前至少一（1）个月通过信件、票据或电子邮件取消协议，否则协议总是自动延长，与协议期相同。除非协议中另有规定，取消协议必须以书面形式进行，并适当遵守协议期结束前一（1）个月的通知期。取消协议可以通过NextCLi的在线票务系统、电子邮件或挂号信进行，但取消协议的期限只能从NextCLi收到取消协议的那一天开始。
3.6 如果客户是一个自然人，不从事专业或商业活动，并且是荷兰公民，客户有权在协议签订后的十四天内解除协议，而无需给出任何理由，除非NextCLi已经开始执行协议，并且客户已经使用了服务。
3.7 如果客户订购的是定制服务，如域名、专用服务器、软件许可、IP地址、虚拟服务器，则撤销权将被立即取消。
3.8 NextCLi有权向客户退还其在NextCLi的账户，扣除交易和可能的管理费用，即已付金额的25%。
第4条 - 价格、费率和额外工作
4.1 所有NextCLi的价格和费率都以欧元为单位，除非有明确的书面说明。
4.2 NextCLi所报的所有价格和费率都不包括销售税（VAT）。任何其他由政府征收的费用，以及运输和交货费用或旅行和住宿费用都不包括在价格中，除非有明确的书面说明。
4.3 NextCLi有权在任何时候调整其价格和费率。除非有明确的书面协议，价格和费率适用于一个特定的时期，宣布的有关产品和/或服务的价格变化将在宣布后一个月内生效。
4.4 如果客户不同意NextCLi宣布的价格和/或费率的变化，客户有权在宣布变化后的五天内取消与NextCLi的协议。
(5)天内取消协议。
4.5 报价中明显的错误或误差对企业家没有约束力。
4.6 如果NextCLi为客户支付了费用，它必须通知客户并发送发票。客户必须以欧元支付应付金额。
4.7 如果客户在发票到期后继续不支付NextCLi发出的发票，欠款可能会被移交给收债公司。在这种情况下，除了欠款总额外，客户还有义务全额赔偿法外和司法追讨的费用，包括除了法律规定的与本债权追讨或以其他方式行使法律程序有关的费用外，由外部专家计算的所有费用，其金额规定为总金额的百分之十五（15%），最低为四十（40）欧元。
4.8 NextCLi有权收取五十(50)欧元的连接费用，用于在收款程序完成后重新启用服务。
第5条 - 交付
5.1 NextCLi交付产品和/或服务的具体期限只作为一个指导原则，除非有明确的书面协议，否则不能由此产生权利。
5.2 客户必须在交货后立即检查所有的服务和/或产品，并在72小时内通知NextCLi可能存在的缺陷或其他不足之处。一旦过了这个期限，将不会有任何退款。
5.3 所有提供给客户的服务都是NextCLi的财产，直到客户完全支付其对NextCLi提供的产品和/或服务所欠的所有款项，以及应付的利息和费用。如果以书面形式明确同意授予或转让某些权利，这些权利的授予或转让总是以相关费用的及时足额支付为条件。
5.4 交货时间以供货完毕为准。
5.5 在有相反证据的情况下，NextCLi的交货义务将在NextCLi交付的货物提供给客户一次后履行。
5.6 NextCLi可能会检查客户注册的细节，如姓名，电子邮件地址，电话号码和订单信息，如付款细节，IP地址和浏览器细节，以确定非法活动的风险。可能会使用外部工具，如欺诈数据库。
5.7 如果NextCLi确定非法活动的风险太高，订单可能会被取消。在这种情况下，付款将被退回到原来的付款来源。
第6条 - 责任
6.1 NextCLi对客户遭受的直接损失的责任，由于NextCLi在履行本协议的义务时出现了可归咎的缺陷，或由于NextCLi、其雇员或其雇用的人的非法行为，第三方在每一个事件或一系列相关事件中的责任，仅限于相当于客户在本协议下每月所欠的费用（不包括增值税）的金额。但是，在任何情况下，直接损失的赔偿总额不会超过总额的百分之十（10%），包括增值税，最高金额为一千（1,000）欧元。
6.2 NextCLi对间接损害的责任，包括间接损害、利润损失、储蓄损失、（业务）数据损失和业务中断造成的损害，不包括在内。
6.3 NextCLi对未能遵守协议的责任只有在客户及时和适当地给NextCLi发出书面的违约通知，并说明一个合理的期限来清除故障，并且NextCLi在该期限后也应遵守。违约通知必须包含尽可能详细的缺陷描述，以便NextCLi能够做出适当的回应。
6.4 NextCLi从来不对不可抗力造成的损失负责。
6.5 唯一的赔偿权利存在的条件始终是客户在损害发生的5天内以书面形式向NextCLi报告。
6.6 客户赔偿NextCLi所有因客户交付给第三方的服务缺陷而引起的第三方责任索赔，其中也包括NextCLi提供的文件、货物或材料。
6.7 NextCLi保留在任何时候在（怀疑）非法活动的情况下将服务下线的权利。
6.8 NextCLi有权在法律（执法）或法院命令的要求下关闭服务。
6.9 在第三方过度使用资源的情况下（例如由于（D）DoS攻击），NextCLi保留暂时中断服务的权利。在这种情况下，所有的保证将失效。
第7条 - 知识产权
7.1 所有软件、设备或其他根据协议开发或提供的材料，如分析、设计、文件、报告、报价单及其准备材料的知识产权，完全属于NextCLi或其授权人。客户只获得在协议期间对知识产权的非独家和不可转让的使用权。
7.2 客户应避免复制和/或公开和/或分发本软件和相关的其他材料。
7.3 客户不允许从软件、设备或材料中删除或改变任何有关版权、品牌、商品名称或其他知识产权的标识，包括有关软件的机密性和保密性的标识。
7.4 NextCLi被允许采取技术措施来保护本软件。如果NextCLi已经用技术保护手段来保护软件，客户不允许删除或规避这种保护。如果紧缩措施导致客户无法制作软件的备份，NextCLi将在可能的情况下根据客户的要求向客户提供软件的备份副本。客户必须支付NextCLi制作备份的所有费用。
7.5 与上述情况相反，双方可以根据进一步的协议确定NextCLi将转让知识产权。这种转让发生的条件是，客户已经支付了所有与相关结果有关的发票。
7.6 如果转让第7.5条中提到的权利需要进一步的契约，NextCLi将在客户的首次要求下签署这样的契约。第7.5条完全适用。
第8条 - 不可抗力
8.1 如果由于不可抗力的原因，任何一方都没有义务履行任何义务。不可抗力是指在任何情况下：战争危险、暴乱、罢工、战争、火灾、水灾、洪水、大气条件、长期停电、对电信网络和/或其他电力网络的调整或维护、电缆断裂、对网络/服务器的攻击包括DDoS和DoS、对NextCLi重要的网络中断、通信连接的中断包括电信连接或NextCLi履行其工作所依赖的供应商的阻止或拒绝/长期不遵守。
8.2 如果不可抗力的情况持续了60天以上，双方都有权以书面形式终止协议。在任何情况下，客户仍将欠下被终止当月的费用。
第9条 - 存储和数据限制
9.1 NextCLi可以对客户在服务中可能或实际使用的每月存储空间和/或数据流量设定一个上限。
9.2 NextCLi可以为服务所使用的互联网连接设置一个最大的传输速度。
9.3 如果客户超过了适用的限制，NextCLi可以根据第16条的费率或协议中明确规定的费率，不加警告地收取额外的使用费。
9.4 如果超过了约定的存储空间和/或数据流量的限制，不能发送、接收、保存或更改数据的后果不承担责任。
9.5 如果数据流量过大是由外部原因造成的（如拒绝服务攻击），NextCLi有权以合理的方式将费用转嫁给客户。
第10条 - 专属服务器
10.1 NextCLi有权在协议到期后1天内完全删除专用服务器的存储介质，而无需事先警告客户。
10.2 客户保证有足够的技术知识来操作服务器操作系统，或者已经聘请了能够保证这一点的专家。
10.3 客户保证，客户雇用的专家有足够的技术知识。
10.4 客户需要有一个正常的互联网连接，以连接到专用服务器的管理界面。
10.5 除非另有约定，NextCLi不提供此服务的软件支持。
10.6 客户对专用服务器的管理负全部责任。客户在专用服务器上采取的任何行动都是由客户负责的。
10.7 客户完全负责对专用服务器进行任何维护操作和软件更新。
10.8 在进行维护操作或软件更新之前，客户必须确保要安装的更新与专用服务器和操作系统上安装的软件兼容。
10.9 除非NextCLi明确允许，否则客户禁止将其专用服务器作为路由器和/或建立一个隧道给对等/中转供应商，以通过BGP宣布IP子网。
10.10 禁止客户将其专用服务器用作DHCP服务器
第11条 - 虚拟专用服务器(VPS)
11.1 NextCLi 有权在协议期满后1天内完全删除服务器的存储介质，而不需要事先警告客户。
11.2 如果主机节点的数据丢失，NextCLi不承担任何责任。NextCLi有义务让客户定期对存储介质本身进行备份。
11.3 NextCLi对客户配置的任何安全漏洞不负责任。
11.4 除非另有约定，NextCLi不提供本服务的软件支持。
11.5 如果客户的数据消耗超过了所有NextCLi客户的平均消耗量，NextCLi有权无限期地降低客户服务器的网速。
11.6 客户保证有足够的技术知识来操作服务器操作系统，或者已经聘请了可以保证的专家。
11.7 客户需要有一个正常的互联网连接来连接专用服务器的管理界面。
11.8 NextCLi不提供此服务的软件支持，除非另有约定。
11.9 客户对专用服务器的管理负全部责任。客户在专用服务器上采取的任何行动都是由客户负责的。
11.10 客户完全负责对专用服务器进行任何维护操作和软件更新。
11.11 在进行维护操作或软件更新之前，客户必须确保要安装的更新与专用服务器和操作系统上安装的软件兼容。
11.12 客户保证其雇佣的专家有足够的能力为客户提供服务。
11.13 除非NextCLi明确允许，否则客户禁止将其虚拟服务器作为路由器和/或建立一个隧道给对等/过境供应商，通过BGP宣布IP子网。
11.14 禁止客户将其虚拟服务器作为DHCP服务器使用。
第12条 - 与NextCLi的联系
12.1 如果客户发送不敬、仇恨的信息、威胁或滥用系统，NextCLi有权终止对票据和/或即时聊天系统的访问。
12.2 如果客户为同一主题/问题创建了多个支持票、电子邮件或聊天，那么NextCLi在5个工作日内不必处理这些信息。
12.3 如果客户定期对票据作出回应，NextCLi不会作出更快的回应。这将延迟处理，因为该票据最终会被放在列表的底部，至少在1个工作日内不会被处理。
第13条 - 远程手和手
13.1 远程协助包括 "远程协助 "服务。
13.2 远程协助的费用是十七欧元五十美分（17.50欧元），不包括办公时间内每十五（15）分钟的增值税，办公时间外每十五（15）分钟的增值税是三十五（35）欧元。在办公时间以外，NextCLi收取75欧元（不含增值税）的差旅费，这是在远程服务津贴之外的费用。办公时间以外的最低订单是六十（60）分钟。
13.3 办公时间为周一至周五，从早上九点到下午五点（17点）。办公时间不适用于荷兰公共假期或荷兰文化中承认的任何宗教假期。
13.4 如果由于客户的行为，NextCLi不得不进行额外的工作，那么第13.2条所述的远程手数将适用于所进行的额外工作。
第14条 - 逆转
14.1 NextCLi有义务不使用逆转（也称退费）功能和/或争议功能来逆转支付给NextCLi的款项。
14.2 如果客户使用第14.1条中提到的撤销功能和/或争议功能，那么，被撤销的总金额将由客户承担。
14.1条，那么每笔逆转的交易将被收取总的逆转金额加上50欧元（不含增值税）的管理费用。此外，NextCLi有权立即终止客户账户中的所有服务，并关闭账户，使其无法登录。
第15条 - 非法活动
15.1 第15条适用于所有提供给客户的服务和产品。
15.2 NextCLi有权在任何时候暂停和/或终止客户的服务，在（怀疑）滥用的情况下，并为此收取十七欧元五十（€17.50）的管理费用。所有在任何情况下属于滥用的事项都在本条中列出。
15.3 NextCLi禁止客户将服务用于发送垃圾邮件或用作(D)DoS网络（也就是控制(D)DoS攻击）。
15.4 如果客户没有建立反向DNS（PTR）记录，并从中得出客户的详细联系方式，NextCLi禁止客户将服务用于Tor的入口、中继和出口节点。
15.5 NextCLi禁止客户使用服务进行诈骗或盗窃。
15.6 NextCLi禁止客户利用服务公开材料和/或用于合法的目的。
15.7 NextCLi禁止客户使用服务来承载受版权保护的材料。
15.8 NextCLi禁止客户使用该服务进行端口扫描，暴力攻击。
15.9 NextCLi禁止客户将服务用于荷兰法律所禁止的任何活动。
15.10 当NextCLi收到关于客户从事非法活动的投诉时，客户必须在接到NextCLi的通知后立即停止这些活动。具有经销商资格的客户有24小时的时间来遵守。
15.11 客户需要在12小时内对NextCLi发送的投诉作出回应，以更新情况。具有经销商身份的客户有24小时的时间来回应。
15.12 当NextCLi没有收到转发给客户的滥用报告或客户没有停止非法活动时，NextCLi有权立即终止服务而不给予退款或交出备份。在这种情况下，所有客户的详细资料，如姓名，电子邮件地址，付款细节，IP地址将被添加到多个欺诈数据库。
第16条 - 过度使用
16.1 NextCLi有权按月收取超额使用费（在超过最大允许使用量的情况下，通过订单约定）。
16.2 除非在协议中另有明确说明，NextCLi要求客户为每一个额外使用的TB级数据流量支付七欧元五十（7.50欧元），不包括增值税。
16.3 除非协议中另有明确说明，NextCLi要求客户每多使用95%的数据流量支付一欧元（€1,00）。
第17条 - 客户的身份
17.1 NextCLi有权在任何时候要求提供客户的身份，从而停止提供服务，直到客户的身份得到确认。
17.2 NextCLi有权要求提供有效的护照、驾驶证或身份证明和地址证明的有效副本。其他文件可能会被拒绝。
17.3 NextCLi有权向客户指定的地址邮寄一封带有相应验证码的信件。如果这封信由于客户的错误而需要重新邮寄，客户要负责所产生的运输和处理费用。对于荷兰境内的地址，这些费用为10欧元，不含增值税；对于荷兰境外的地址，这些费用为20欧元。
17.4 NextCLi将谨慎处理客户提供的个人数据。对隐私敏感的数据，如客户的政府身份证号码（在一些国家也被称为社会安全号码），将永远不会被要求，并可能被制成不可读。
17.5 NextCLi有权使用客户在下订单时提供的所有信息，与我们的反欺诈供应商核实，以确定是否有欺诈嫌疑（风险评分）和过去与我们反欺诈供应商的客户发生的欺诈行为。
17.6 如果客户提供的信息在我们的反欺诈供应商那里被 "击中"，我们有权取消该订单。
第18条 - 保密性
18.1 在不影响协议和条款中赋予客户的权力的情况下，双方都将对机密信息进行保密，无论该信息是以书面还是口头形式传达的。
18.2 在事先得到另一方书面同意的情况下，双方都不会在协议和/或条款中允许的框架之外向第三方及其人员提供信息和数据载体，在协议和/或条款允许的范围内，只允许在允许的范围内和为履行约定的业绩所必需的情况下公开。
18.3 双方将以书面形式责成其员工和任何第三方遵守这些保密规定。
18.4 客户不会透露与NextCLi的沟通和/或将其交给第三方和/或展示。这包括进行的对话，电子邮件交流，支持/销售
/管理票，报价，（聊天）对话等。
18.5 未经对方书面许可，任何一方都不得在出版物或广告中提及本协议和/或条款的细节。
第19条 - 公平使用政策
19.1 鉴于给予客户的网络资源是与其他客户共享的，客户保证在使用服务时不会对NextCLi的其他客户的网络资源产生负面影响。
19.2 禁止客户使用过多的网络带宽，占用所有其他客户的网络带宽。
19.3 NextCLi保留对客户服务的可用带宽进行限制的权利。
19.4 基于网络上行链路的带宽容量，小于2Gbps的上行链路的月平均带宽消耗不得高于每1TB分配流量的0.2%。例如：1G的上行链路有100TB的消耗数据，0.2%×100TB=20%的最大平均带宽消耗（200 Mbps 95%）。
19.a 当月平均带宽消耗量高于允许的消耗量时，NextCLi有权降低网络上行链路的带宽容量，至少到下一个计费周期的开始。
19.b 如果违反公平使用政策，上行链路的带宽容量可能被限制在原来上行链路带宽容量的1%。
19.5 对长期在2 Gbps或更大的上行链路上消耗高比例的带宽而不计费的政策。
19.a 客户不得在超过30分钟内使用超过70%的带宽容量。
19.b 客户不得在超过1小时内使用超过50%的带宽容量。
19.c 客户使用超过30%的带宽容量的时间不得超过3小时。
19.d 每月平均最大带宽消耗不得超过每分配TB数据消耗的0.05%。例如。
上行链路大小为10G。允许的流量是300TB。0.05 x 300 TB = 15%。可使用1.5Gbps 95%。
19.6 如果客户愿意，可以订购额外的带宽选项，无限量使用有保障的公共带宽。
19.7 如果客户的资源使用量（处理能力，内存和磁盘处理能力）过大，对其他客户采取的服务性能产生负面影响，NextCLi有权暂停客户的服务。
19.8 如果客户的服务受到反复的(D)DoS攻击，NextCLi有权暂停客户的服务，在任何时间内，NextCLi希望确保其他客户的服务不会受到攻击的负面影响。
19.9 客户被禁止使用他们的虚拟主机服务于以下事项。
- 将服务用于托管其网站以外的其他目的。
- 将文件存储用于存储备份，以取代Google Drive, Dropbox等云服务。
- 与其他人分享你的虚拟主机账户。
- 用非常大的文件和/或发送有非常大附件的电子邮件的邮箱。
- 使用虚拟主机账户进行流媒体内容，如图片、视频、音乐和文件。
- 使用控制面板的内置备份工具存储过多的备份。
- 使用1个以上的备份工具，如额外的Wordpress或其他CMS备份插件。
- 网络应用程序中的低效或繁重的可执行代码导致CPU和内存的高使用率。
19.10 禁止客户将其虚拟服务器和/或独立服务器服务用于以下事项。
- 将该服务作为处理加密货币支付的加密货币矿工。
- 将该服务作为网络速度测试的终端，或使用该服务定期测试服务器的网络速度。
- 使用服务器进行网络扫描（内部和外部）。
- 使用服务器不断向另一个IP地址发送ping请求，用于监测另一个主机的正常运行时间和延迟以外的用途。
第20条 - 退款
20.1 除非在下列情况下，否则绝对不会退款。
a. 由于NextCLi确定非法活动的风险太高，订单被拒绝。
b. 在NextCLi开始完成订单之前，应客户或NextCLi的要求，订单被取消。
20.2 退款将在请求被NextCLi批准后的5个工作日内发出。
20.3 退款将被退回到原来的付款来源。
20.4 通过加密货币支付的退款不能退回到加密货币钱包中。相反，该金额将被退回到NextCLi客户区的客户信用余额或客户合法姓名的银行或PayPal账户，这需要先进行验证。
a. 如果客户的身份与银行或PayPal账户的身份不匹配，或者客户没有银行或PayPal账户，那么将不会发出退款，已支付的金额将作为支持/处理费用处理。
20.5 对于通过银行转账进行的退款，所有银行费用必须由客户支付。
20.6 对于诸如专用服务器等服务的一次性设置费用，无论订单状态如何，都不能退款。
20.7 交易费用和处理费用（10%，最低5欧元，仅适用于20.1.b的情况）必须由客户支付。
